Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Returns requested after this period may not be accepted.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the item. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage or defect along with your order number. We will assess the situation and may offer a replacement or refund based on our evaluation. Timely communication is essential for resolving these issues.
Final Notes
By making a purchase, you agree to our Return and Refund policy. We reserve the right to update this policy at any time, and any changes will be posted on our website. It is your responsibility to review the policy periodically. If you have any questions or concerns, please reach out to us via email at [email protected].